Progressive Building Society Branches
We have developed an ongoing relationship with Progressive Building Society, delivering contemporary branch refurbishments and fit-outs across Lisburn, Newtownards, Portadown and Ballymena.
Across the portfolio, our approach has been to create a consistent, recognisable Progressive customer experience while responding to the character and constraints of each existing building. The projects bring together customer banking, private consultation and staff facilities to create environments that are accessible, efficient and welcoming
A clear customer journey is central to the design. Open-plan banking areas, reception, teller positions, digital banking facilities and waiting areas are carefully positioned for visibility and ease of navigation, while glazed interview rooms provide privacy and acoustic separation. Staff and back-of-house areas are strategically arranged to support efficient operations without compromising the customer environment.
A coordinated palette of glazed partitions, bespoke joinery, timber detailing, integrated lighting and durable finishes establishes a strong visual identity across the branch network. These elements are carefully integrated with upgraded mechanical and electrical services, ensuring the interiors meet contemporary standards for accessibility, performance and longevity.
The design approach is deliberately consistent but not repetitive. Each branch responds to its individual building, making the most of existing spatial qualities while introducing targeted interventions to improve customer experience and operational performance. Sustainability has also been incorporated where appropriate, including SKA Gold certification at Newtownards and photovoltaic panels at Portadown.
Together, the projects demonstrate TODD Architects’ ability to deliver cohesive, customer-focused financial environments within existing buildings, combining strong design identity with practical performance and long-term value.
